Welcome to Cashat

FAQ

Frequently Asked Questions

Frequently asked questions For Customers

Cashat makes daily payments simple, fast, and reliable. From topping up airtime to sending money across borders, here’s everything you need to know as a customer.

Download the Cashat app (iOS/Android) or use our USSD code, register with your number, complete KYC, and start transacting.

Pay bills, recharge airtime/data, transfer money locally or abroad, and make purchases securely.

Yes—protected with encryption, PIN/2FA, continuous monitoring, and compliance with AML/CFT standards.

Most wallet-to-wallet and bill payments are instant; cross-border transfers typically settle within minutes.

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Frequently asked questions For Agents

Cashat Agents are the bridge between technology and communities. By joining our network, you earn while enabling financial access in your area.

Apply via the “Become an Agent” page, submit your documents, complete training, and receive your agent kit.

Cash-in/out, bill payments, airtime/data top-ups, merchant payments, and remittances.

You earn commission on every transaction, plus bonuses for reaching volume milestones.

Yes—Cashat provides onboarding training, branded materials, and continuous support.

Frequently asked questions For Merchants

With Cashat, businesses of all sizes can accept payments, settle faster, and grow with integrated tools.

Register on the Merchant Portal or app, complete KYC, integrate with POS/QR/API, and start accepting payments.

Wallets, QR codes, POS, USSD, payment links, and cards—Cashat makes checkout seamless.

Merchants enjoy near-real-time settlement into their Cashat wallet or linked bank account.

Yes, Cashat offers merchant APIs for e-commerce and apps to accept payments directly.

Do you have any questions

At Cashat, we’re here to support customers, agents, and merchants every step of the way. If you don’t see your question answered here, our support team is always ready to help. Reach out to us via email, live chat, or through the Cashat app, and we’ll make sure you get the answers you need—fast, clear, and reliable.